Term and Conditions

Welcome to Kurgo Shop (“we”, “us”, or “our”) at www.petnestshopus.com. These Terms and Conditions govern your use of our website and purchases of our premium pet care products. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Our Premium Pet Products

Kurgo Shop specializes in high-quality pet care solutions including:

• Premium cat foods (Acana, Canagan, Carnilove, Breederpack)
• Pet accessories (brushes, combs, carriers, crates)
• Comfort products (beds, bedding, calming solutions)
• Bird care essentials (cages, stands, supplies)

2. User Obligations

By using our website, you agree to:

• Provide accurate, current, and complete information for all purchases
• Use the website only for lawful purposes
• Not reproduce, duplicate, or resell our products without authorization
• Comply with all applicable laws and regulations

3. Ordering and Payment

3.1 Placing Orders

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order and forms a binding contract.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment details.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this will not affect confirmed orders.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship globally except to certain Asian countries and remote areas. Delivery times may vary due to customs clearance.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Items are unused and in original packaging with all tags
• Proof of purchase is provided

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened pet food packages (Acana, Canagan, Carnilove, Breederpack)
• Used bedding and litter products
• Opened cat calming solutions
• Personalized or custom-made items

5.3 Refund Process

Refunds are issued to the original payment method within 3-5 business days after return approval. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on our website, including text, graphics, logos, and product descriptions, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

7. Liability Limitations

Kurgo Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Product misuse or failure to follow manufacturer instructions

Our total liability for any claim related to our products or services shall not exceed the purchase price of the relevant product.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms and Conditions or our premium pet products:

• Email: [email protected]
• Postal Address: 88 Leyburn Rd, Ripon, GB CH2A 8WX