Privacy Policy

At Kurgo Shop (“we”, “us”, or “our”), operating through www.petnestshopus.com, we are committed to protecting the privacy and security of our customers’ personal information. As a premium retailer of pet care products including Acana, Canagan, and Carnilove pet foods, bird cages, cat bedding, and other high-quality pet accessories, we understand the importance of trust in our relationship with pet owners worldwide.

1. Information We Collect

To provide our premium pet care products and services, we may collect:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you make a purchase or create an account.
• Payment Information: Credit/debit card details (processed securely through our PCI-DSS compliant payment processors), PayPal email (when using PayPal). Note we do not store full card details on our servers.
• Order Information: Products purchased, order history, preferences for items like grain-free cat food or bird cages.
• Technical Data: IP address, browser type, device information, pages visited on our site (particularly product pages like Acana Dry Cat Food or Budgie cages).
• Communication Data: Correspondence with our customer service team regarding premium pet products.

2. How We Use Your Information

We use your data to provide the exceptional service expected by discerning pet owners:

• Process orders for premium pet foods and accessories with secure payment processing
• Provide customer support for high-value products like cat calming solutions or breeder packs
• Improve our product offerings and website experience for pet care shopping
• Send order confirmations and shipping updates (we may mention specific products like Canagan Wet Cat Food in communications)
• Prevent fraud and enhance security for transactions involving luxury pet items
• Comply with legal obligations regarding international shipments (excluding certain Asian and remote regions)

3. Data Sharing and Disclosure

We treat your data with the same care we select our premium pet products:

• Service Providers: We share necessary information with:
  • Payment processors (for secure transactions)
  • Shipping carriers (for delivery of fragile items like bird cages)
  • IT service providers (maintaining our secure e-commerce platform)
• Legal Requirements: We may disclose information if required by law, such as for customs declarations for international orders.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with notice provided.

We never sell your personal data to third-party marketers.

4. Data Storage and Security

We protect your data with the same dedication we apply to selecting premium pet nutrition:

• All data is stored on secure servers with 256-bit SSL encryption
• Payment information is processed through PCI-DSS compliant systems
• We implement tokenization technology for card payments
• Regular security audits of our systems
• Data is retained only as long as necessary to serve our pet-owning customers

5. Your Rights

As a valued customer of our premium pet products, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information (especially important for shipping high-value items)
• Request deletion of your data, subject to legal requirements
• Object to processing of your data
• Request restriction of processing in certain circumstances
• Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like the careful selection of ingredients in our premium pet foods, we use cookies thoughtfully:

• Essential Cookies: Necessary for secure checkout and account functionality
• Performance Cookies: Help us improve our website for pet product shopping
• Functionality Cookies: Remember preferences like currency or product views
• Targeting Cookies: Used sparingly to show relevant offers for premium pet care items

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience for specialized pet products.

7. International Data Transfers

As we ship globally (excluding parts of Asia and certain remote regions), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

8. Children’s Privacy

Our premium pet products are marketed to adults. We do not knowingly collect data from children under 16 without parental consent.

9. Changes to This Policy

We may update this policy as we expand our premium pet care offerings. Significant changes will be communicated to customers through our website or email.

Thank you for trusting Kurgo Shop with both your pet care needs and your personal data. We value our relationship with discerning pet owners worldwide and are committed to protecting your privacy as carefully as we select our premium pet products.