At Kurgo Shop, we understand that when you order premium pet products for your beloved companions, you want them delivered safely and promptly. That’s why we’ve designed a delivery service that matches the quality of our products – reliable, transparent, and tailored to meet your needs.

Our Delivery Promise

Whether you’re ordering Acana dry cat food for your feline friend, a weather-resistant dog coat, or premium bird cages, we handle every package with the same care we’d want for our own pets. Our team works diligently to ensure your order is processed quickly and reaches you in perfect condition.

Delivery Options

Standard Shipping (£12.95)

For pet parents who want their items a little faster, our standard shipping uses trusted carriers DHL or FedEx.

  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 business days after dispatch
  • Best For: Time-sensitive orders or when you need tracking updates

Free Shipping (Orders Over £50)

We’re pleased to offer free shipping on qualifying orders via EMS, because we believe premium pet care should be accessible.

  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 business days after dispatch
  • Best For: Larger orders of essentials like bedding, litters, or multiple food items

Important Delivery Notes

  • We ship worldwide, excluding some remote areas in Asia and other locations (contact us if unsure)
  • All delivery times are estimates and may vary slightly depending on customs processing
  • You’ll receive tracking information once your order is dispatched
  • Please ensure your delivery address is correct – we can’t redirect packages once shipped

After Your Delivery Arrives

We want you and your pet to be completely satisfied with every Kurgo Shop purchase. That’s why we offer:

  • 15-Day Returns: If any item isn’t perfect for your pet, you can return it within 15 days of receipt
  • Customer Support: Our UK-based team at [email protected] can help with any delivery questions

From our pet-loving family at 88 Leyburn Rd, Ripon, to yours – thank you for trusting Kurgo Shop with your pet care needs. We’re honored to help you create a happy, healthy home for your furry, feathered, or scaled family members.